The success of Cellarit's business relies upon happy customers. Cellarit endeavours to provide the highest quality service and products and regularly invests in its staff, systems and procedures accordingly. We'll always try to solve any problem quickly and efficiently. However, we do work on very narrow profit margins to offer our customers the best possible value, so there are limits as a commercial necessity.
- In general all sales are final. There are no refunds.
Cellarit inspects all bottles when they enter our facility and any faults are noted. For example, a bottle might be noted as having an ullage (wine fill level) of "low shoulder" or there may be a "damaged capsule". References to label damage, such as "torn label" or "stained label" refer to the front label only. Any sign of poor previous storage conditions, such as evidence of leakage, is also noted. In the absence of a description to the contrary you can assume that the bottle is in excellent all-around condition for its age and type.
Although we can verify the outward condition of the bottle we can't guarantee the quality of what's inside the bottle. Even the best and most recent bottles may be "corked","off" or have other problems after the bottle is opened, such as a spongy cork, etc. The risk is greater for older bottles, especially those with low ullage levels.
When you purchase wine from the Cellarit Wine Market you are relying on Cellarit's expertise to accurately describe the outward condition of the bottle. At its sole discretion, Cellarit may accept a return.
- If a return is approved you'll receive a Cellarit credit
Contact us by phone or email within 24 hours of receipt and describe the problem. We'll notify you if we'll accept a return and provide you with instructions on how to proceed.