Loyalty Program FAQs
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Questions:
Answers:
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How do I register for the Loyalty Program?
Enrolment in the Loyalty Program is automatic when you register to become a Cellarit member. Membership is free and there are no annual fees.
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What makes the Cellarit Loyalty Program different?
The Loyalty Program not only allows you to accumulate points for spending money but also for supporting the site in other ways. Examples include buying wine, telling your friends about Cellarit or placing wine into Wine Storage. Perhaps the most important feature is that you points never expire so that, over time, you can earn ever increasing benefits. This feature rewards our long-term customers.
Tier levels are named after bottle sizes and each member's points are used to determine which tier level that they belong to. The more points, the higher the tier level. When it comes time to enjoy the benefits of the Loyalty Program by receiving discounted Wine Storage rates or Wine Market commissions, our computer system automatically refers to your tier level in order to determine the appropriate charge for each service.
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It sounds complicated, how do I know that it's working properly?
We've designed the Loyalty Program to reward long-term relationships with our customers. A great deal of effort has gone into its design to make the process as user-friendly as possible. Every aspect of the program is automated and tracked by our computers behind the scenes. You'll always know where you stand in the program by referring to your points total in the Loyalty Program section. You will also have an itemised list that shows how your points were earned.
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How do I know how many points I've earned and the Tier Level I'm in?
After sign in, click on My Loyalty Program at the left of the screen. You will see a summary of your point total and your loyalty tier. In addition, a detailed listing of your point earning activity is provided.
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Will the points for each activity or the amount of points for each tier change?
We intend to keep the entire Loyalty Program as consistent as possible to ensure that it rewards our customers appropriately. As we gain experience with how customers use the site it may become necessary to make changes. We will explain any changes fully and give customers advance notice before we implement them.